Frequently Asked Questions

Online Payment Services Frequently Asked Questions

Can I use the site if I am not a student or a staff member?

Yes, you certainly can, the site is on the World Wide Web, and therefore can be accessed by anyone.

Can I use the site if I do not have access to a computer?

Online Payment Services is available as an online service, but even if you have no computer of your own, you can visit the site at many locations with computers and Internet access, such as Internet Cafes in most town centre's, and most public libraries.

Is it possible to just browse the system?

Yes, certainly, whenever you wish, we are open 24 hours a day, 7 days a week. However, if you wish to buy, you must register with us, using your e-mail address and choosing your own exclusive password. Once this is done, you can revisit or buy whenever you wish.

If I buy, how can I get confirmation of my order?

When you purchase goods or services from our Online Payment Services, you will automatically receive confirmation by e-mail to the address you gave in your registration, showing what items you have ordered and what you have paid.

How long will I have to wait for my goods?

Once you have ordered goods that include delivery, and have made payment, your goods details will be passed to the relevant department, for delivery to be arranged to your registered address. It is therefore vital that your address is current and correct, or the delivery address is clear, and that arrangements are in place to accept delivery, otherwise goods may be returned to us.

What if I can't remember my password?

No problem, at each login stage, you will see a forgotten password button, where you enter your e-mail address and a reminder of your password is then sent to you, by e-mail, almost immediately.

Is there a limit to what I can buy from Online Payment Services?

Limitations only extend to availability of stock or services still offered. In certain cases, there may be limits per customer, but in these situations, messages will appear when choosing your goods.

When I'm buying, can I change my mind as I go?

You certainly can, you can keep building your shopping basket, adding and deleting as you go, but once you submit from the payment details screen, your order will be fulfilled.

What can I do if I have made a mistake, but have completed the transaction?

Should you have a problem after completing a purchase, you would need to contact either the contact address provided on the Product or Event or Online Payment Services. You can reach Online Payment Services at onlinepayments@st-andrews.ac.uk or +44 (0) 1334 462585

What else do I need to do?

The only other request of you is that you must accept our terms and conditions as you complete your purchase. This safeguards both of us and ensures a smooth and trouble-free buying experience.